Empowering HR, Empowering Business
Your all-in-one HR partner offering staffing, payroll, compliance, and strategic workforce solutions tailored for business success.
Speak to Our Experts💼 Our Core HR Services
Practical solutions for your business success
Staffing & Recruitment
Hire confidently with tailored staffing solutions for all roles.
Performance Management
Drive excellence with structured evaluation and KPI tracking.
HR Outsourcing
Streamline operations by outsourcing your entire HR process.
Compliance & Policies
Keep your workplace compliant with updated HR regulations.
📋 Our Streamlined HR Process
Step-by-step approach to deliver HR excellence
Consultation
Identify your HR challenges and business requirements.
Strategy Development
Crafting a tailored HR plan aligned with your goals.
Execution
Implementing and monitoring HR strategy with care.
Improvement
Refining the process based on feedback and metrics.
🏆 Trusted by Businesses Across Singapore
Bright Angel Employment Agency is the trusted name in strategic HR. We empower companies to recruit, manage, and retain their best talent.
🙋 HR Complaints & Grievances
At Bright Angel Employment Agency, we ensure every concern is treated with confidentiality, empathy, and prompt resolution. We aim to maintain a fair, respectful, and transparent work environment.
What You Can Expect:
- Confidential complaint handling process
- Quick turnaround time on reported issues
- Fair investigation with resolution timelines
- Dedicated HR grievance resolution team
Common Areas of HR Complaints
We are committed to addressing every concern with transparency and care. Below are common issues you can report to HR.
Payroll Issues
Delays, incorrect payments, or tax errors? Report to payroll for immediate resolution.
Payslip Discrepancies
Missing or incorrect payslips? Notify HR for correction of data like bank or allowance errors.
Attendance Irregularities
Issues with biometric/manual logs affecting salary or leave? Raise a concern immediately.
Leave Management
Not seeing approved leaves? HR will help correct balance or system issues.
Salary Deductions
Unexpected or unjustified deductions? Request explanation and review through HR.
Workplace Conduct
Harassment or discrimination at work? Report confidentially. We take all issues seriously.
📩 How to File a Complaint
Choose a method that is convenient and comfortable for you to report your concern.
HR Complaint Form
Fill out our official form, available online or in paper format, to register your complaint formally.
Email HR
Send your detailed concern to hr@brightangelagency.com with full confidentiality.
Drop-Box Submission
Write your complaint and drop it securely in our HR department’s confidential complaint box.
Face-to-Face Meeting
Book a one-on-one session with our HR officer to discuss your concern directly and privately.
🛠️ Complaint Resolution Process
We address all complaints with care, fairness, and full confidentiality.
Acknowledgment
We acknowledge your complaint within 1–2 working days.
Investigation
HR collaborates with related departments to investigate thoroughly.
Resolution
A clear resolution is communicated, with relevant documentation.
Feedback & Closure
We collect feedback to ensure satisfaction and formally close the case.
Confidentiality & Non-Retaliation
Every complaint is handled discreetly. Bright Angel strictly prohibits retaliation against anyone raising issues in good faith.