đź’Ľ Our Core HR Services
Practical solutions tailored for your business success.
Staffing & Recruitment
Hire confidently with tailored staffing solutions for all roles.
Performance Management
Drive excellence with structured evaluation and KPI tracking.
HR Outsourcing
Streamline operations by outsourcing your entire HR process.
Compliance & Policies
Keep your workplace compliant with updated HR regulations.
đź“‹ Streamlined HR Process
🙋 HR Complaints & Grievances
At Bright Angel Employment Agency, we ensure every concern is treated with confidentiality, empathy, and prompt resolution. We aim to maintain a fair, respectful, and transparent work environment.
What You Can Expect:
- Confidential complaint handling process
- Quick turnaround time on reported issues
- Fair investigation with resolution timelines
- Dedicated HR grievance resolution team
Common Areas of HR Complaints
We are committed to addressing every concern with transparency and care.
Payroll Issues
Delays, incorrect payments, or tax errors? Report to payroll for immediate resolution.
Payslip Discrepancies
Missing or incorrect payslips? Notify HR for correction of data like bank or allowance errors.
Attendance Irregularities
Issues with biometric/manual logs affecting salary or leave? Raise a concern immediately.
Leave Management
Not seeing approved leaves? HR will help correct balance or system issues.
Workplace Conduct
Harassment or discrimination at work? Report confidentially. We take all issues seriously.
đź“© How to File a Complaint
Online Form
Fill out our official form to register your complaint formally.
Email HR
Send your detailed concern to hr@brightangelgroup.com.
Drop-Box
Drop it securely in our department’s confidential box.
Meet HR
Book a one-on-one session to discuss directly and privately.
🛠️ Resolution Process
Acknowledgment
We acknowledge your complaint within 1–2 working days.
Investigation
HR collaborates with related departments to investigate thoroughly.
Resolution
A clear resolution is communicated, with relevant documentation.
Feedback & Closure
We collect feedback to ensure satisfaction and formally close the case.
Confidentiality & Non-Retaliation
Every complaint is handled discreetly. Bright Angel strictly prohibits retaliation against anyone raising issues in good faith.